Letters:

Letter Submitted by John and Connie McNaughton

Dear Isaiah, Gary and Heidi:

Were it possible to write a love letter to an RV resort, then this letter should certainly be considered as one.

We have just returned from a most enjoyable four days at WEKIVA FALLS RESORT and would be remiss indeed were we not write and thank you personally for the very best camping experience ever!

Our travels with our fifth wheel RV have taken us to several campgrounds but must we must say that, even in its present "under construction" condition, WEKIVA FALLS RESORT far surpasses any and all that we previously visited. When the renovations are completed, WEKIVA FALLS RESORT will unquestionably be second to none.

We particularly enjoyed the Wekiva River Cruise and your Captain Holly's detailed and interesting commentary on the colorful history of the region, from prehistoric mastodons to Indian tribes, not to mention the alligator, turtle, golden spider web and unusual bird sightings. A rare and unforgettable experience at an RV campground.

Please know that concerted efforts to make our stay comfortable, interesting and memorable were much appreciated. When we are able to "get away from it all" to spend some time in "paradise", rest assured we will be heading back to WEKIVA FALLS RESORT.

BRAVO!......and thank you again.

Sincerely,

JOHN AND CONNIE McNAUGHTON

Click here to download actual letter in PDF

Wekiva Falls Response:

Dear John and Connie McNaughton,

It is letters like yours that make our efforts worthwhile. Your willingness to take a moment and personally extend to us your gratitude; recognizing our progress towards making our new resort a beautiful destination RV Park is more than we could have hoped for. You touched our hearts as we read your letter aloud several times on the day it was received. We would be remiss if we did not extend you the same courtesy.

In any management field or customer service environment, it is truly rare to receive positive feedback from a guest. We were overjoyed to read of your accounting of your experience at Wekiva Falls Resort. We know that you and everyone you refer to the resort will have a great experience to share with their loved ones just as you have.

We would like to offer you the opportunity to come back to the resort as soon as possible. Enclosed with this letter, you will find a coupon for a free night stay! It was our pleasure to serve you the first time and we eagerly anticipate doing so in the near future.

Please take care and enjoy the rest of your summer travels!

Sincerely,

Isaiah, Gary, Heidi and the Staff of Wekiva Falls Resort

Click here to download actual letter in PDF

Web Feedback:

"We had a great time. The kids really enjoyed themselves. We're looking forward to coming back, especially after all is done."

 

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